Question 1

Is TereaTV legal in the USA and Canada?

Accepted Answer

IPTV is a delivery technology. The right to distribute a particular channel or programme depends on the content and territory. Contact support for information about your intended use, and review our Legal page for the copyright contact process and service policies.

Question 2

How fast is account activation?

Accepted Answer

Most accounts activate within 5-15 minutes of payment confirmation. Crypto payments may take up to 30 minutes for blockchain confirmation. You'll receive your credentials by email.

Question 3

Do I need a VPN?

Accepted Answer

No. TereaTV doesn't enforce IP locks, so you can stream from any network worldwide without a VPN. That said, VPNs are fully compatible if you prefer to use one.

Question 4

What's the minimum internet speed?

Accepted Answer

10 Mbps for HD streaming, 25 Mbps recommended for stable 4K. Most modern broadband connections handle multiple simultaneous streams without issues.

Question 5

Can I record live TV?

Accepted Answer

Yes, with compatible apps like TiviMate Premium ($4.99/year) or IPTV Smarters Pro. Recording is unlimited within your local storage capacity.

Question 6

How do refunds work?

Accepted Answer

We offer a 24-hour money-back guarantee on monthly plans for technical issues we cannot resolve. Annual plans include service credits if you experience extended downtime.

Question 7

What devices are supported?

Accepted Answer

Fire TV, Firestick, Android TV, Smart TV (Samsung & LG), Android phones/tablets, iPhone, iPad, Windows, macOS, MAG boxes, and Apple TV. Setup guides on every device in our Install page.

Question 8

Can multiple people use one account?

Accepted Answer

Yes — depending on your plan, you can stream simultaneously on 1 to 6 devices. Different content can play on each device at the same time.

Question 9

Do you offer reseller pricing?

Accepted Answer

Yes. Our reseller program offers credit packages from 60 credits ($180) up to 1,000 credits ($1,400) with white-label panels and unlimited sub-resellers. See our Reseller page.

Question 10

How do I contact support?

Accepted Answer

We offer 24/7 Live Chat (TawkTo widget on every page) and Email at support@tereatv.com. Average response under 8 minutes. Reseller customers get priority support.

Everything you wanted to ask.

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